Procurement Helpdesk Analyst - Szeged (German Speaking)

Posted 04 May 2022
LocationSzeged
Job Type Temporary/Contract
DisciplineBusiness ServicesFresh Graduate
ReferenceBBBH531503_1651665178

Job description


Our Partner is a global energy business involved in every aspect of the energy system. They have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day.They are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. They have a real contribution to make to the world's ambition of a low carbon future. Join them and be part of their environment as a:

Procurement Helpdesk Analyst - Szeged (German Speaking)


The Procurement Helpdesk Analyst role has the primary responsibility to support internal and external stakeholder (suppliers, Business/requestors, Invoice Processing team) in a timely and high quality professional manner.

Responsibilities:

  • Act as first point of contact for third party vendors, Invoice Processing Team and business end users to resolve their queries, making sure that all processes and controls are kept
  • Make sure that process documentations are up to date and aligned with all ISO requirements
  • Build up and maintain professional relationship with Business Partners and being the external face of BP towards the suppliers
  • Managing effective issue resolution on escalations
  • Ensure that issue log is up to date as raised / identified issues are captured or in case of available ticketing system, all incoming tickets picked up and processed according to the required SLA and daily performance targets.
  • Manage following activities: AP query handling, Process balance confirmation and dunning letters, respond statement requests and cover other administrational
  • Handle incoming tickets/e-mails/calls/chats and give timely and relevant customer feedback and status update


Requirements:

  • Good command of German AND English language
  • 1-2 years business experience required
  • Experience in customer/vendor facing roles, including resolution of complex issues and deep investigation needs
  • Good level of analytical skills


What we can offer:

  • Competitive salary and benefits
  • Extensive trainings
  • Dynamic, multinational team
  • Outranking working conditions

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.