Italian Speaking Customer Service Specialist - IT Field

Posted 24 January 2022
LocationBudapest
Job Type Permanent
DisciplineIT / Telecom Business Services
ReferenceBBBH475788_1643021617

Job description

Our partner is Europe's leading independent provider of IT infrastructure services with more than 25 years practical IT "know-how" knowledge. In Budapest they operate a shared service centre with more than 500 employees. The company is still growing so they are looking for enthusiastic candidates who would like to start their career at a place where they can develop. Join them now as:


Italian Speaking Customer Service Specialist - IT Field



As an IT support specialist at our partner you will have to act as first point of contact for the Italian customers of the company. You will have to log and analyse the incoming IT related problems (e.g. need to reset a new password or the printer is down) and provide trouble shooting in a timely manner. Creating the documentation for the problems, escalating the complex cases and following up the incidents would be also part of your role.

The ideal candidate:

  • We are looking for candidates with advanced/native Italian and English language knowledge: you will be in daily contact with the customers via phone and e-mail so speaking the languages on a high level is essential for the role.
  • Outstanding problem solving skills and openness to analyse and to solve clients' problems are necessary to be successful at the end of the recruitment process and, of course, in your future work.
  • Having a user knowledge of MS Office package is also important, but there is no need for deeper IT knowledge, because our partner company provides a four weeks long training.


In exchange, our Client offers more than a competitive benefit package. Join them if you are looking for:

  • Stable workplace with flexible scheduling
  • Hybrid working (office and home office)
  • Language courses, professional and soft skill trainings and talent programs
  • Professional and personal development
  • Medicover private health care package and cafeteria benefits

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.