Customer Service Representative (Dutch speaking)

08 July 2021
LocationBudapest, Budapest
Temporary/Contract
DisciplineBusiness Services
ReferenceBBBH443490_1625752194


Our Partner is a global energy business involved in every aspect of the energy system. They have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day.They are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. They have a real contribution to make to the world's ambition of a low carbon future. Join them and be part of their environment:


Customer Service Representative - Dutch speaking


The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.
Responsibilities:

  • Execute day to day customer service related operational tasks to ensure delivery meets customer expectations
  • Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point of contact for any verbal or written form of enquiries
  • Interact with customers in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines.
  • Provide customer service via the internet, phone, fax and email to support activities including:
    • Account set-up, allocation and delivery issues.
    • Order processing and order fulfilment.
    • Sales order tracking.
    • Monitor supply outages and react accordingly for incoming and existing orders.
    • Retail marketing programme information, policy and product fulfilment.
    • Retail site experience complaints, fuel quality claims, site locator etc.
    • Complaint resolution, identification and management of complaint root causes.
  • Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
  • Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.


We are looking for you if you:

  • Have at least 1 year experience in a customer facing role
  • Can speak English and Dutch on an advanced level
  • Are familiar with SAP and/or Siebel and MS Office
  • Have strong time-management and problem-solving skills


Our Partner offers:

  • Possibility to join social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Training and development opportunities to craft your career path
  • Wide range of cafeteria elements
  • Company laptop

A Kelly Services jelen helyzetben, mint munkaerő-közvetítő van jelen. Amennyiben jelentkezik, adatai a Kelly adatvédelmi szabályainak megfelelően kerülnek feldolgozásra. Kérjük, vegye figyelembe, hogy regisztrációjával hozzájárul az Adatvédelmi szabályzatban foglaltakhoz.

Cégünk támogatja az esélyegyenlőséget így jelentkezése elbírálásakor csak és kizárólag az Ön kvalifikációi számítanak, az elbírálás kimenetelét nem befolyásolja az Ön neme, vallása, világnézete, hovatartozása, kora, szexuális beállítottsága, valamint nem tekintjük hátránynak, ha Ön megváltozott munkaképességű, mivel lehetőségeink szerint próbálunk ezen a területen is állásokat biztosítani.

----------------------------------------------------------------------------------------------------------------------------------------

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.