German Speaking Customer Service Representative

Posted 22 September 2022
Job Type Permanent
DisciplineBusiness Services

Job description

Our Partner is is Europe's leading independent provider of IT infrastructure services, enabling users and their business. The Budapest Office opened in 2013 with only around 50 people and now they are over 400. They have a wide range of opportunities in areas such as IT Service Desk, Finance & Accounting, Logistics, Reporting, IT Development and Project Management. It is a diverse community of young and experienced professionals coming from all around the world, providing solutions in 14 different languages. To expand their Customer Service Center, they are looking for motivated and reliable candidates in the following role:

German Speaking Customer Service Representative


  • Being the Single Point of Contact between End users and Onsite Engineers.
  • Understanding and supporting the End-to-End Product Management Lifecycle
  • Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users
  • Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions
  • Within delivery keeping the agreed service levels
  • Maintaining and improving customer satisfaction, providing a consistent customer experience
  • Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met
  • Exception handling within the process (stuck process/change process/procedural changes.)

We are looking for you if

  • You are fluent in German and in English (spoken and written)
  • You are interested in customer service, and/or back-office activities
  • You are confident in your communication with internal and external customers
  • You would like to use your language capability as a base for your daily work
  • You are a quick learner and open to learn IT Service Delivery processes through various tools like IT Service Management Tools
  • You have working knowledge of Windows 10 and MS-Office applications (Word/Excel)
  • You have good interpersonal, literacy and numeracy skills
  • You can work under supervision, follow instructions and procedures as well as you are able to be independent
  • You can learn new tasks/areas quickly and willing to progress as well as to motivate others
  • You demonstrate an organized approach to work, you can do structured work under pressure and are result-oriented
  • You like complex challenges (at times)
  • You are able to organize, prioritize, and being able to see the process from a higher level.

What can they offer to you?

  • Go through a professional and personal development
  • Work in a fun and diverse atmosphere
  • Have a stable workplace with flexible scheduling
  • Language courses, soft skills training and talent programmes
  • Medicover private health care package and cafeteria benefits

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.