1st Level Operations Operator - Junior

Posted 31 August 2022
LocationBudapest
Job Type Permanent
DisciplineIT / Telecom
ReferenceBBBH556025_1661946941

Job description


Our multinational Partner is looking for a
1st Level Operations Operator - Junior
to join their team

Job Responsibilities:

  • 1st Level Support for Infrastructure Topics (Server, Storage, Network)
  • Follow the progress status of the raised incident
  • Monitoring of servers, network components, services, and applications based on the ITSM Tool
  • First-line analyst (provide first support, prioritize & classify, escalate)
  • Restarting of servers, services, and applications based on request or Incidents
  • Execution of software updates/deployments based on Working instructions
  • Activation of 2nd Level Teams to processing of the accumulating Alerts, Incident, Services Request
  • Documentation of the performed activities and filling of the knowledge database
  • Creating statistics on the SLA



We're looking for you if you have...:

  • Experience within Windows / Linux Servers, Storage systems
  • Experience with ESX/AIX
  • English knowledge (strong B2 level)
  • If you are ready to work in 24/7 shifts
  • Positive attitude with the ability to multitask and work effectively with minimum supervision
  • Strong analytical and problem-solving skills
  • Analytical and independant working style
  • Teamplayer personality
  • If you would describe yourself as structured



It would be great if you had experience within:

  • Network components like CISCO Routers/ Switche
  • VMWARE
  • CITRIX
  • Azure Cloud
  • ITIL Knowledge or certification



Our Client's offer for you:

  • Opportunity to work in a modern office under flexible working conditions
  • Competitive salary and benefits
  • Cafeteria and annual bonus (13th and 14th month salary)
  • Health insurance
  • Travel allowance
  • Bilingual environment and international projects

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