The concept of EQ - Emotional Intelligence - got infamous around 80 years ago alias Social Intelligence but surprisingly it became a term in the 90's. Emotion Inteligence shows, how likely we can label and separate our feelings, how we handle and paying attention to other's feeling and based on that what decisions we make.
Believe it or not, but EQ plays an important role in your workplace as well.
People with high EQ can form high quality, honest relationships since they understand the other's sorrows and desires therefore they can provide stronger empathy to the listener. The connection will bring benefits later on in different fields of life.
It requires great self-awareness since you have to know what takes you down and what helps you to rise up. It plays a crucial role at work since, if we get overwhelmed time by time we know how to motivate ourselfes. If we combine that with some empathy we will be able to motivate not only ourselfes but the others as well. It will have an effect not only on our performance but on the company's performance as well.
(Non) Verbal Communication
Most people don't know that 70% of the communication goes non-verbally. Ones with emotional intelligence knows the meaning of gestures, how gestures effects the listener. It does matter whether we put our hands in our pocket or crossing them and also whether out foot looking to sideways or towards the listener. Most people do not know for example, if you turn your head to the right and rise your eyebrows it puts pressure to the other. And it is just the top of the iceberg! You can tell a lot of things about you without saying a word. If you know body language you can get extra informations at your workplace as well, since it becomes obvious for you how the collegaues are related to other.
In order to evaluate ourself properly we have to have some self assessment. We must be clear with our skills, goals and emotions, what we can capable to do. Based on those we can set our goals more accurately on both short term and long run as well. It goes without saying it effects what job we will take.
The base of conflict management is empathy. If we understand other's feelings we can see the problem from his point of view. When it comes to solve problems the most efficient if we stay calm and use valid and logical reasons. Bear in mind that a cool head and stand offished talk is way more effective than yeeling and shouting. In hard times conflict management has a huge effect on the team's performance.
Effects on the workplace
All in all we can say, the higher EQ and individual has, the better they handle stress and conflicts, they are able to stay calm under pressure and have stronger empathy. Unfortunately these skills are not taught, we have to learn them on our own.
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