Senior Service Desk Agent (German Speaking)

Közzétéve 6 Január 2022
Munkakör típusa Közvetítés
ÜzletágGyártás / TermelésIT / Telekom

Munkakör leírása

Our partner is a global leading company in taste and wellbeing, fragrance and beauty. With its heritage stretching back over 250 years, the Company has a long history of innovating scents and tastes. From a favourite drink to your daily meal, from prestige perfumes to cosmetics and laundry care, its creations inspire emotions and delight millions of consumers the world over. The company is committed to driving purpose-led, long-term growth while leading the way to improve happiness and health for people and nature.

Senior Service Desk Agent (German Speaking)

Following organization's goals and needs, provide functional and technical support in Workplace Services area. Report to Service Desk Manager.

  • You will be involved in Incident, Problem and Service Request Management.
  • Provide workarounds and solutions based on Service Level Goals.
  • In the case of Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst.
  • Propose or recommend IM&T Services modifications to the Service Desk Manager to re-duce user impact.
  • Participate to new system testing, deployment and stabilization.
  • Maintain and stays current with evolving Information technology.
  • Clarify tickets logged with requesters and communicate about resolution progress.
  • Ensure satisfactory customer service and prompt response times to the requesters.
  • Share her/his support knowledge with peers in the same team and maintain the knowledge base
  • Communicate with user community to provide the status of open problems and the changes associated with new solutions
  • Escalate significant issues or outages to the management
  • Develop and maintain good working relationships, resolve problems, and positively to successfully produce customer satisfaction
  • Ensure security rules implementation as per the policies.

Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us - and impact your world.

Your professional profile includes:

  • Required university degree, IT related degree is an advantage
  • Certification/Training in the assigned area will be an added advantage.
  • Fluent in English and German
  • Minimum 2 years of experience in Level 1 or level 2 IT support position
  • Knowledge in the domain of expertise.
  • Knowledge of Microsoft-based operating systems
  • General knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory
  • Good knowledge of informatics hardware (PC, Printer, scanner, smartphones etc..)
  • ITIL qualification is preferable but not essential.

What we can offer:
* Great compensation package including bonus and cafeteria
* Private health insurance
* Career development opportunities
* Extended yearly health check
* Access to exclusive perfumes & employee shop with discounts

A Kelly Services jelen helyzetben, mint munkaerő-közvetítő van jelen. Amennyiben jelentkezik, adatai a Kelly adatvédelmi szabályainak megfelelően kerülnek feldolgozásra. Kérjük, vegye figyelembe, hogy regisztrációjával hozzájárul az Adatvédelmi szabályzatban foglaltakhoz.

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Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.