Procurement Helpdesk Senior Analyst

Posted 25 August 2021
LokációBudapest, Budapest
Job type Kölcsönzés
ÜzletágSzolgáltató / Üzleti központok, Logisztika / Beszerzés
ReferenciaBBBH464092_1629899306

Job description


Our partner is one of the world's leading oil and gas companies. In Hungary they operate two shared service centres that provide high standard customer service, financial and procurement support. With more than 350 employees from almost 30 countries they have truly multicultural and professional teams, who are looking for enthusiastic individuals to join them.

Procurement Helpdesk Senior Analyst (Budapest)



The Procurement Helpdesk Senior Analyst is responsible for providing first level process and system support (Ariba/SRM/SAP) to internal and external stakeholders (requesters, PSCM Teams, suppliers). The purpose of the role is to assure that bp users and suppliers are enabled to follow a compliant and efficient procurement process. The focus is on the end-to-end S2P process. The type of incoming requests can vary, i.e. answering 'how do I' related questions as well as providing technical support and managing user/supplier system & process training activities. Additionally, Procurement Helpdesk Senior Analyst plays a 'distributor role' in the request handling process so that incoming requests are channelled to the right teams. The Helpdesk Senior Analyst is required to initiate and manage continuous improvement ideas, which result in a standardized, automated way of working.

Responsibilities:

  • Handle incoming tickets/e-mails/calls/chats and give timely and relevant customer feedback and status update
  • Resolve issues and escalate to the relevant channel (if required)
  • Check for accuracy of the details logged, and make sure that all tickets are closed accurately, whilst adhering to processes at all times
  • Analyse the content of the ticket, and work on the solution with relevant resolver groups
  • Perform a trend analysis on repeat calls/emails/chats and provide ideas to eliminate the repeated items
  • Analyse and explore process improvement opportunities (i.e. eliminate inefficiencies in the request handling process) by proposing system and process enhancements
  • Provide training in relation to S2P knowledge to internal and external users
  • Participate in User Acceptance Test with executing test scenarios, raise gaps and work on solution with IT team



Required skills:

  • 6-12 months relevant experience (procurement)
  • Relevant educational background or equivalent experience
  • Bachelor's Degree or equivalent in any discipline or related field
  • Fluent English knowledge
  • Good level of analytical skills, numeracy and financial awareness
  • Customer- and service-oriented thinking,


What we can offer:

  • Competitive salary and benefits
  • Extensive trainings
  • Dynamic, multinational team
  • Outranking working conditions



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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.