Junior Customer Service Representative (German speaking)

Közzétéve 6 Január 2022
Munkakör típusa Közvetítés
ÜzletágIT / TelekomSzolgáltató / Üzleti központok

Munkakör leírása

Our Partner is is Europe's leading independent provider of IT infrastructure services, enabling users and their business. The Budapest Office opened in 2013 with only around 50 people and now they are over 400. They have a wide range of opportunities in areas such as IT Service Desk, Finance & Accounting, Logistics, Reporting, IT Development and Project Management. It is a diverse community of young and experienced professionals coming from all around the world, providing solutions in 14 different languages. To expand their Customer Service Center, they are looking for motivated and reliable candidates in the following role:

Junior Customer Service Representative - German Speaking


  • Reliable operation of Ticket-, Ordering- and planning-Tools (BMC Remedy, SAP, Blue Martini)
  • Quality check and processing of incoming requests via ticket tools, e-mails and phone based on predefined Standard Operating Procedures
  • Ensuring to keep the agreed KPIs (SLA/ OLA)
  • Logging the reported system faults with the required details (1st level) and forwarding them to the relevant 2nd level solution groups
  • Providing telephone availability for internal and external customers within the agreed service times - shifts
  • Maintaining and improving customer satisfaction, providing consistent customer experience
  • Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met
  • Scheduling the resources to meet the KPIs, keeping efficiency and planning rules
  • Identifying own development needs in line with business objectives

We are looking for you if

  • You are fluent in German and/ or good in English (spoken and written)
  • You are interested in customer service and have confidence in communication with internal and external customers
  • You are a quick learner and open to learn new IT-Tools (general understanding of IT support and IT Service Management Tools and SAP is beneficial)
  • You are customer service orientated with demonstrated abilities
  • You are able to work under supervision, follow instructions and procedures as well as you are able to be independent
  • You are able to learn new tasks/areas quickly and willing to progress as well as to motivate others

What can they offer to you?

  • Go through a professional and personal development
  • Work in a fun and diverse atmosphere
  • Have a stable workplace with flexible scheduling
  • Language courses, soft skills training and talent programmes
  • Medicover private health care package and cafeteria benefits

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.