German speaking Team Leader

Közzétéve 16 November 2021
LokációBudapest
Munkakör típusa Közvetítés
ÜzletágIT / TelekomSzolgáltató / Üzleti központok
ReferenciaBBBH494864_1637074804

Munkakör leírása

For our multinational partner in Budapest we are looking for a

German speaking Team Leader



Tasks:

  • Plans and distributes workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met
  • Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required
  • Resolves customer escalation in a timely manner to avoid disruption and minimise business impact
  • Produce management reports to allocate work and meet business requirements
  • Technical responsibility for assigned teams
  • Feedback interviews
  • Review the performance & development process of the team in line of company policies
  • Reporting into an Operations manager function
  • Having a Team leader as direct report
  • Being a SPOC for the relevant Service Management team and internal Delivery Management
  • Attendance (in low amount) on customer calls to provide potential assistance (if any need) for Service Management



Necessary skills:

  • Fluent German and English skills
  • Possible experience in communication with internal Service Management, possible experience in Transition
  • Possible experience in standardization
  • High level of stress management skills
  • Ability of flexible hours
  • Ability to coach team members to recognise and use each other's strengths to achieve team goals
  • Excellent oral and written English communication skills
  • Excellent administrative skills and ability to analyse data and produce reports
  • Ensure, Maintain & improve the Continuous Improvement mentality and level in the team
  • Team player with collaborative and supportive style
  • Ability to prioritise own workload



Our partner's offer:

  • Go through a professional and personal development
  • Work in a fun and diverse atmosphere
  • Have a stable workplace with flexible scheduling
  • Language courses, soft skills training and talent programmes
  • Medicover private health care package and cafeteria benefits

A Kelly Services jelen helyzetben, mint munkaerő-közvetítő van jelen. Amennyiben jelentkezik, adatai a Kelly adatvédelmi szabályainak megfelelően kerülnek feldolgozásra. Kérjük, vegye figyelembe, hogy regisztrációjával hozzájárul az Adatvédelmi szabályzatban foglaltakhoz.

Cégünk támogatja az esélyegyenlőséget így jelentkezése elbírálásakor csak és kizárólag az Ön kvalifikációi számítanak, az elbírálás kimenetelét nem befolyásolja az Ön neme, vallása, világnézete, hovatartozása, kora, szexuális beállítottsága, valamint nem tekintjük hátránynak, ha Ön megváltozott munkaképességű, mivel lehetőségeink szerint próbálunk ezen a területen is állásokat biztosítani.

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.